1. Customer Service:

1. Our team is dedicated to providing excellent service to all customers.
2. We aim to assist with product selection, fitment advice, and any other inquiries to ensure a positive shopping experience.

2. Warranty:

1. Grip & Go Tyres consider safety first. We request our customers to check valves every week and address balancing issues immediately.
2. If you experience balancing issues, please return within 2-3 days of purchase for us to rectify the problem.
3. Our warranty covers manufacturing defects and faults. It does not cover damage caused by improper installation, misuse, or neglect.

3. Environmental Policy:

1. We are committed to minimizing our environmental impact. Please inquire about our environmentally friendly tire disposal options.

4. Non-Refundable Deposit:

1. We have a non-refundable deposit policy. Changes of mind are not accepted after purchase.

5. Australian Consumer Law:

1. We adhere to Australian consumer law regarding warranties, returns, and refunds.

6. Safety:

1. Grip & Go Tyres is committed to promoting safe driving practices. We advise customers to regularly inspect their tires and wheels for wear and damage and to seek professional assistance if needed.

7. Customer Satisfaction:

1. We value your feedback. If you have any concerns or suggestions, please let us know, and we will do our best to address them promptly.

8. Payment:

1. We accept cash, credit cards, and other electronic payment methods. Payment must be made in full before goods are released.

9. Returns and Exchanges:

1. Please refer to our returns and exchanges policy for information on returning or exchanging products.

10. Reservations:

1. We offer a reservation service for products. Please inquire with our staff for more details.

11. Code of Conduct:

1. We expect all customers to conduct themselves in a respectful manner towards our staff and other customers.

12. Security:

1. For security reasons, we may use CCTV cameras in our store.

13. Contact:

1. If you have any questions or require assistance
2. Please contact us during our business hours.

14. Liability:

1. Grip & Go Tyres is not liable for any loss, damage, or injury caused by the use of our products or services, except where required by law.

15. Changes to Policy:

1. We reserve the right to update or modify our in-store policy at any time. Any changes will be communicated through our website or in-store notices.